Frequently asked questions

Before your arrival, we will ask you to complete the check-in form you will have received by e-mail or message, to provide us with the identity documents of all adult guests, to have paid the tourist tax, and to have authorized a security deposit (only for the apartments concerned). Depending on the conditions of your booking, some of these elements may change.

The price displayed on our website and on our partners' platforms corresponds to the rental price of the apartment per night. This rate includes:

- Overnight stay in the apartment

- Cleaning at the beginning and end of your stay

- Bed linen & towels

- Tourist tax (€2.60 per adult per night)

Best Price Guaranteed means that when you book directly with us, you get the lowest rate at no extra cost. You're sure to get the most competitive offer for your stay, directly from us, without any intermediaries.

You will receive all the information you need to access your apartment the day before your arrival.

On the day of your arrival, you will have access to your apartment from 4pm. On the day of departure, the apartment must be vacated by 11am at the latest.

We are fluent in French, English, Spanish, Italian and German.

In order to offer you a personalized experience, we strive to respond in the language of your choice.

The day before your arrival, we'll send you all the information you need to access your apartment.

Our team will be happy to assist you and answer any questions you may have during check-in.

You leave on your own. We remain at your disposal for any assistance you may need.

Arrival time is 4pm.

Subject to availability and at an additional cost, early check-in can be arranged from 9am. If you are interested, please let us know in advance. Our team will get back to you shortly to confirm the possibility.

It is also possible to drop off your luggage from 2pm while our housekeeping team finishes cleaning the apartment. This option is free of charge, but must be requested in advance so that we can organize it.

If you arrive outside these times, we can also recommend the luggage storage services available in Paris.

Please refer to the specific terms and conditions of your booking for details of the cancellation policy applicable. Depending on the circumstances, you may cancel your reservation up to 14 days before your arrival date.

After the date specified in your booking conditions, the full amount of the booking will be due. We invite you to contact our team if you have any questions on this subject.

The security deposit is a precautionary measure to prevent possible damage to the apartment, and to compensate for a potential breach of the rules, such as the organization of parties.

On the day of your departure, our team will inspect the apartment. If there are no damages or infringements, the deposit will be released in full immediately.

To collect the deposits, we go through a partner, Swikly. This is not a payment, but a bank pre-authorization via this platform. It is not possible to pay the deposit in cash.

The security deposit will be processed after our team has inspected the apartment. Once the deposit has been released on our end, it could take up to 15 days to appear on your bank statement, depending on your bank.

We are at your disposal before, during and after your stay.

You can reach us 24/7 at

‍+33 1 76 38 11 02 or by e-mail hello@merveil.co

All our apartments are fully equipped to offer you optimum comfort throughout your stay. Each kitchen is equipped with everything you need: fridge, microwave, induction hob, toaster, kettle, Nespresso coffee machine and all the utensils you need to prepare your meals.

You'll also find a washing machine, hairdryer, TV and Wi-Fi connection in every apartment. For your comfort, we provide bed linen and towels.

Depending on the apartment booked, this may include a dishwasher. Please contact our team to find out more.

We can provide up to 2 sets of keys per apartment, on request.

For greater convenience, if several people are going out or coming back at different times, you can in some cases use the key box where you collected the keys on arrival. This will give everyone easy access to the apartment.

We provide bed linen and towels for the number of people indicated in your reservation.

Please let us know in advance if you intend to use the sofa bed (if the apartment has one), so that we can prepare the apartment to suit your needs. If you request a sofa bed, we will not supply the mattress or sheets.

We'll be happy to help you arrange sleeping arrangements for the whole family.

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Depending on the range of our apartments, different hygiene products are available to meet your needs.

Our Signature and Luxury apartments include shower gel, shampoo, conditioner and toilet paper, while our Cosy apartments are equipped with soap and toilet paper, always ensuring essential comfort.

We ask you to respect the apartment and to return it in the condition in which you found it. Smoking is strictly forbidden in the apartment and in the common areas of the building.

Pets are not allowed.

Access is restricted to persons whose identity papers we have received in advance. We also ask you to respect the neighborhood, especially by taking into account the quiet hours between 9 p.m. and 8 a.m.

Finally, professional photo or video shoots and parties are not permitted.

We are happy to accommodate requests for baby cots (sheets and mattress not provided). We are unable to provide an extra bed for an adult, but many of our apartments include a sofa bed for two people.

Please contact our staff to arrange sleeping arrangements for all occupants of the apartment you have booked.

You can leave your luggage in the apartment from 2pm.

If you need to store your luggage before 2 p.m. or after check-out at 11 a.m., we can recommend nearby luggage storage facilities for a fee.

Our apartments are intended for residential use only. It is strictly forbidden to organize events or gatherings exceeding the apartment's maximum capacity.

If we receive complaints from neighbors about this during your stay, your stay may be terminated without compensation.

Pets are unfortunately not allowed in our apartments, in order to keep them free of allergens.

Our teams are at your disposal for any special request.

Smoking is strictly prohibited inside our apartments and in the common areas of the building.

All our apartments have their own Wi-Fi network.

You can find the apartment's Wi-Fi code in the Guest App, the link to which will be sent to you as your stay approaches.

A flashcode is also available behind the apartment's front door to access this information.

Cleaning is carried out before your arrival and after your departure.

Bed linen and towels prepared on arrival are provided for the duration of your stay. If you would like an extra cleaning service during your stay, or a change of bed linen and/or towels during your stay, this can be arranged at an additional cost.

Please let us know before you check in so that we can make the necessary arrangements.

A cot and high chair are available in the apartment.

Please note that we are unable to provide sheets for cots, for safety reasons. Mattresses are also not included. We will be happy to help you organize sleeping arrangements for the whole family.

Our apartments are intended for residential use only. It is strictly forbidden to organize events or gatherings exceeding the apartment's maximum capacity.

Similarly, professional photo and video shoots, showroom organization, fashion photo shoots and influencer photo shoots are not authorized without prior consultation with the teams.

We understand the importance of these projects, but we must also ensure that our environment is respected by our neighbors.

Most of our apartments do not have private parking. However, some of our apartments offer access to a private parking space, suitable for a small car (4.5 m x 2 m), available on request and at an additional cost.

If your apartment does not include parking, our team will be happy to recommend nearby secure public parking lots to ensure your comfort from the moment you arrive.

At Merveil, we offer you a selection of included services to guarantee your comfort, as well as à la carte services to personalize your stay according to your needs.

Services included in your reservation :

- Access to Guest App

- Cleaning at the beginning and end of your stay

- 24-hour assistance

- Courtesy tray

- Bath products

- Bed linen and towels

A la carte services (on request, at extra charge) :

- Private transfer to/from airports/train stations

- Luggage locker

- Breakfast

- Special attentions

- Shopping basket on arrival

- Extra cleaning service during your stay

- Additional amenities kit (on request)

- Early check-in or late check-out, subject to availability

- Child care

All our services can be booked easily via our Guest App, accessible after confirmation of your booking. If you have any special requests, our team can be contacted at any time.

You can book our services as soon as you make your reservation. Once your reservation has been confirmed, you'll have access to our Guest App, which makes it easy to book services before and during your stay.

If you have any specific requests or requirements, our team will be happy to help.

You can access the Guest App via a personalized link sent to you by e-mail. It will be accessible throughout your stay, and you can also access it at any time via a QR code behind your apartment door.

The Guest App has been designed to offer you a smooth, simple and inspiring experience. You'll find all the essential information you need about your reservation, your apartment, and a complete guide to making the most of your stay.

Discover our tailor-made experiences, book our à la carte services and consult our Paris recommendations.

Our services are available 7 days a week, and you can book a service at the time of booking or at any time before or during your stay via the Guest App.

We offer a private transfer service. When you fill in your check-in form, you can book a transfer from the airport to your apartment.

Our Guest App also lets you book a transfer at any time, whether for arrival, departure or both.

Our team is here to help you and answer all your questions.

We offer a breakfast service delivered directly to your apartment, every day between 7am and 10am, for a minimum of 2 people. A unique formula is offered in the form of gourmet boxes, with fresh, carefully selected products.

Orders must be placed by 10am the previous day, or 72 hours in advance for weekend delivery.

You can order directly at the time of booking or later via our Guest App.

We offer a babysitting service directly in the apartment, so you can enjoy your stay with complete peace of mind. We work with a trusted partner who carefully selects experienced carers to provide a safe, caring and pleasant environment for your children.

Don't hesitate to contact us in advance of your stay or at any time on site: our team will be happy to organize this service to suit your needs.

We offer a wide range of experiences to suit all profiles: cultural excursions (e.g. Eiffel Tower, guided tour of the Louvre), strolls along the Seine, moments of well-being (massage in an apartment or at a beauty salon), gastronomy (in-home chef, dinner cruise), family activities (Disneyland, Paris Aquarium) and prestige shopping (Fashion Week, styling session at La Samaritaine).

Our experiences are reserved exclusively for guests staying in one of our apartments. If you already have a reservation, please contact our team directly to arrange the experience of your choice. We'll take care of everything.

To guarantee the best availability and smooth organization, we recommend that you contact us to arrange this as soon as possible.